Welcome
Customer Contact Solutions (CCS) is a system integrator and BPO (Business Process Outsourcer) that provides contact centre solutions for Cameroon and West Africa. The solutions are composed of Aspect products and Microsoft products, which enable companies to operate efficiently through minimised integration.

CCS is also involved at a vendor level through its exclusive relation with Aspect. Aspect is the world’s largest company that solely focuses on contact centre business. As the leading outsourced contact centre, system integrator and operator, CCS helps organizations achieve market penetration and improve customer satisfaction through its local knowledge and world class products.

Therefore, through participation in the three levels of the value chain, CCS achieves significant cost reduction for its clients while also reducing vendor footprints.

CCS is a Microsoft Certified Voice Specialized Partner working to deploy and support Microsoft Lync and Microsoft Dynamics CRM as part of CCS’s overall contact centre strategy for the region.

CCS(Nigeria) is proud to be appointed by Aspect Software as a channel Partner for Nigeria and West Africa. Please talk to us about your call center technology - hardware and software requirements, we have years of experience and expertise to assist you in implementing the ideal and most cost effective communication solution.

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